VoIP Explained

In essence, VoIP (Voice over Internet Protocol) is a technology that digitises voice signals and sends that information through an IP network. What this allows you to do is make affordable calls locally and internationally. VoIP services also provide you with a list of other benefits that you can’t get from traditional phones.

Although using the VoIP phone technology is not complicated, setting up such a system is a complex process. Nevertheless, you can count on us to do it for you. Considering our high number of satisfied customers, we believe that we are the best VoIP service in Perth. Keep on reading if you would like to find out more about how the VoIP phone system works.

 

How does VoIP work?

Using your internet connection as a medium to transmit voice data from your phone, laptop or desktop, the data is converted into a digital signal which is effortlessly received to any VoIP phone or device which is data-driven. Traditionally, sound would pass through a normal telephone, but with VoIP, sound passes through a digital connection (e.g. a router) to the end-user. VoIP providers set this all up for you and provide you with the relevant information needed to use the service.

This technology enables companies to communicate digitally with other corporations. Enhancing the company’s capability to easily reach key stakeholders, clients or suppliers, business can be done at any time. This provides companies freedom and flexibility – much-needed advantages for businesses operating in fast-paced, technology-driven industries.

Top VoIP features for business

1. Music on hold: In case your employees are often on the line with customers, it’s useful to have a feature like this. Music on hold enables you to choose what your callers will listen to while they wait.
2. Video conferencing: Virtual meetings have become increasingly popular in the last few years, especially among businesses that have remote teams. The great thing about VoIP is that it has a video conferencing feature. You can use the VoIP solution to host virtual meetings with multiple people.
3. Call recording: It’s sometimes important to record certain conversations, especially for your employees in sales and customer service departments. You can set up the call recording feature to save conversations company-wide or on an individual and on-demand basis.
4. Voicemail to email transcription: Going through your voicemails can sometimes be a hassle, especially if you’re busy. With the voicemail to email transcription feature, you’ll be able to read transcribed versions of your voicemail at your leisure. What’s also great about this feature is that it enables you to save and organize all of your voicemails in a way that’s easy to access.
5. Automated attendant: This is without a doubt one of the best VoIP features for businesses. It will make your company look more professional, since the auto attendant will serve as your electronic receptionist. Your callers will be able to choose the extension they want to be redirected to using an interactive menu.