Privacy Policy

Effective Date: October 12, 2026

Entity Name: Automate Core

Website: https://automatecore.com.au

Contact Email: support@automatecore.com.au

1. Who We Are

Automate Core (“we,” “our,” or “us”) operates the website https://automatecore.com.au and publishes various digital software applications, tools, and automation services. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

If you have any questions regarding this privacy policy or your personal data, you can contact us at support@automatecore.com.au.

2. What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with automated spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using a profile picture. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture is visible to the public alongside your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images hosted on the site.

Contact Forms & Software Submissions

When you fill out contact forms, support tickets, or inquiry forms on our website, we collect the information you provide (such as your name, email address, phone number, and message contents) to respond to your inquiries and provide customer support.

Mobile and Desktop Applications

For the various software applications and tools we publish:

Account and Usage Data: If our apps require registration or sign-in, we collect account credentials, username/email, and usage metrics to deliver core functionality.
Diagnostics and Crash Reports: We collect anonymized crash logs, performance diagnostics, and error reports to maintain application stability and improve user experience.
Local Storage: Certain applications may store user preferences and configuration data locally on your device.

3. Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to re-enter your details when leaving another comment. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login persists for two weeks. If you log out of your account, the login cookies are removed.

If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. Embedded Content from Other Websites

Articles, documentation, and software pages on this site may include embedded content (e.g., videos, images, articles, widgets, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the external website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. Analytics

We utilize standard web analytics tools (such as Google Analytics) to monitor website traffic, visitor interactions, and overall site performance. This data helps us understand how users navigate our website and apps, enabling us to optimize our digital infrastructure and user experience. Analytics data is collected in an aggregated or pseudonymized form.

6. Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. We may share data only under the following circumstances:

Password Resets: If you request a password reset for your website or app account, your IP address is included in the reset email.
Service Providers: We utilize trusted third-party service providers (such as hosting providers, cloud storage, and email delivery platforms like Brevo or transactional mail services) to support our website operations and software delivery. These providers are bound by strict confidentiality obligations.
Legal Obligations: We may disclose your information if required to do law enforcement or comply with applicable Australian laws, regulations, or legal processes.

7. How Long We Retain Your Data

Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically without placing them in a moderation queue.
Registered Accounts: For users that register on our website or applications, we store the personal information they provide in their user profile as long as the account remains active.
Contact Inquiries & Support Tickets: Correspondence and support logs are retained for as long as necessary to resolve your inquiries and maintain business records, typically up to three years.

8. What Rights You Have Over Your Data

If you have an account on this site, have left comments, or use our software applications, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you by contacting us at support@automatecore.com.au. This does not include any data we are obliged to keep for administrative, legal, or security purposes. (Note: Website users cannot change their usernames).

9. Where We Send Your Data

Visitor comments and form submissions may be checked through automated spam detection services (such as Akismet or similar security filters). Server infrastructure and database storage are hosted securely through professional hosting partners (such as SiteGround).

10. How We Protect Your Data

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Enforcing HTTPS/SSL encryption across our website and application endpoints.
Utilizing secure password hashing and restricted database access controls.
Maintaining updated software, plugins, and server environments.

11. What Data Breach Procedures We Have in Place

In the event of a suspected or confirmed data security breach that poses a risk to your personal rights and freedoms, Automate Core follows a structured incident response protocol:

Internal Assessment: Immediate containment and forensic evaluation of the security incident.
Regulatory Notification: Prompt notification to the Office of the Australian Information Commissioner (OAIC) and relevant authorities where required by the Privacy Act 1988 (Cth).
User Notification: Direct notification via email to affected individuals without undue delay if their personal information has been compromised.

12. What Third Parties We Receive Data From

We may occasionally receive data from third-party platforms when you interact with our brand across external ecosystems—for example, payment processors (such as Stripe or PayPal) when purchasing our software licenses, or support ticketing integrations when you reach out via social media or app marketplaces.

13. Automated Decision Making and/or Profiling

We do not use visitor or user data for automated decision-making or profiling that produces legal or similarly significant effects concerning you. Automated processes are strictly limited to technical functions such as spam detection on comments and load balancing.

14. Industry Regulatory Disclosure Requirements

As an Australian-based entity operating digital services, Automate Core complies with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). We ensure transparency, data minimization, and secure handling for all users interacting with our web properties and software products.